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Shipping & Returns


Shipping

AUSTRALIA

Mint Empire ships all over Australia using Australia Post and Courier services.

Orders will be processed and dispatched within 2-4 business days (excluding public holidays) unless otherwise stated, for example: Pre-orders or items that are made to order.

Please ensure that you enter your address details correctly and in full as Mint Empire will not take responsibility for misdirected parcels and the costs of redelivery will be incurred by the customer.

If LOCAL PERTH PICKUP is selected your order will be processed and an email will be sent to arrange the best time for you to pick up your new home décor, pick up address will be provided. Please note we are located North of the river.

 

INTERNATIONAL SHIPPING

    International customers, please contact us via email orders@mintempire.com.au prior to ordering so that we can provide you with a shipping quote.

    Please choose carefully as we do not accept refunds for international shipping.

       

      RETURNS

      Here at Mint Empire we want you to be happy with your purchases from us, so if you change your mind Mint Empire is happy to provide a refund or exchange, within 7 days of receiving your order.


      1. First email orders@mintempire.com.au with the details  - Subject line should read : Returns and (your order number)

      2. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
      Our policy lasts 7 days. If 7 days have passed since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

      3. Mint Empire will respond to your email with the outcome of your request.
      If approved we will provide you with an address to return your item.

      You will be responsible for paying shipping costs for returning your item back to us (unless authorized by Mint Empire).
      Shipping costs are non-refundable. If you receive a refund, the shipping costs will be deducted from your refund.

      If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      Refunds
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, some processing time will be required.

      Damaged/Faulty
      We check and pack our products carefully prior to shipping to ensure you receive them in perfect condition. If you do receive a damaged item please email orders@mintempire.com.au as soon as possible after receiving your order, preferably with a photo.  

      Please note: We stock many handmade, hand painted, concrete or leather products, items of this nature are unique and each may have slight differences or imperfections. We do not consider these as faults as they add to the uniqueness and character of the item

      Sale items
      Only regular priced items may be refunded, unfortunately sale items are final cannot be refunded.

      Exchanges
      While we are happy to provide an exchange of colour or item please be aware that all exchanges are subject to stock availability, so please email us orders@mintempire.com.au to make arrangements, shipping costs are to be paid by the customer.